Your Render Rocket support staff is here to help you; However, it's YOUR responsibility to monitor any renders you may have running.
You have full control over the render job. You can pause, re-queue, or even abort any of your running render jobs. If you notice that your render job is hung up on a particular frame, it's your responsibility to make the needed adjustments and/or engage the support team right away.
During non-supported hours, we may not know there is an issue at all. Since we are not the content creators of your project, we cannot make any assumptions as to the output or render times of your project. (this is why good project testing is necessary) We do our best to monitor every render job and if necessary stop noticeable issues and notify you. However, monitoring the render is your responsibility.
Don't make the mistake of launching a render and not monitoring it.
There can be nothing worse than having your render job complete, and then finding out it's not what you wanted. Account adjustments are only made for technical issues that originate on our end. We do not refund credits for customer errors. We strongly suggest you that you test all of your projects before submitting a final paid render job. Testing is FREE and unlimited.
Not finding what you are looking for here? Try our searchable Help Resources or contact our support team for more information. You can always email email@example.com for technical questions or your account management team at firstname.lastname@example.org for everything else! Don't hesitate to contact us - we are here to help you get your renders done and meet your deadlines.