Setting Up a Render Rocket Educational Account (Student)
To qualify for student pricing of $.20 per render credit, send an email to firstname.lastname@example.org with the following information:
- Scanned copy of your current student ID
- Name and location of your school
- Area of studies
- Year in school
- Your Render Rocket Account Name / User Name / Email associated with Account
You will not receive student pricing until your information has been received and verified. You will be notified via email by the account management team once your account has been set up with student pricing. Any charges you incur prior to student verification cannot be adjusted to the educational rate.
Once you have been set up with a student account you are ready to render! Pricing will be set on your account to $.20 per render credit. Just input your credit card information and you can begin rendering.
To load your credit card into your account:
- Log into your account.
- Click on "Manage Account" in the upper right-hand corner.
- Click on "Payment Methods"
- Load in your credit card information and save your data.
Upon rendering, our system will bill your account for the actual render time you use. Pre-purchasing is not necessary. Student pricing applies to pay-as-you go credits, not packages.
For any sales questions, email email@example.com
Students receive full access to technical support and we encourage you to use the support team for any technical issues or questions.
Email and Phone Support:
Monday - Friday 6am - 7pm PST
Phone: 855-778-7288 (press 4 for Artist Care/Technical Support)
Support Ticket: Click the Support button in the bottom right corner to create a ticket.
Support Center: Support Center is searchable and can answer many of your questions.
Free Test Rendering
All students have access to free unlimited testing.
We STRONGLY encourage all students to test their renders before they launch their final render. Testing is important to validate the output is correct, benchmark processing time and identify any tweaks that may need to be made prior to spending any money on your render.
Free tests are limited to any 5 frames in your scene (they will be watermarked). Make sure to select Test Mode when launching your render.
Some output options are not available when using test mode, like .EXR. However, they are available when rendering in standard mode.
If you have questions about support for a specific output, send an email to firstname.lastname@example.org.
When performing final renders in Normal / Standard mode, industry standard outputs are supported by Render Rocket.
How long will my render take and how much will it cost?
Considering the complexity of a scene, its geometry, layers, and camera angles, there is no way to know how long a render might take without first testing the scene. Running a good test of your scene will enable you to determine project costs.
The only way to estimate render time is to run a good test of your scene to get an "average per frame" render time, which is needed to calculate core hours (render time) and credits (cost). After running a test, use our Project Estimator to determine your project costs and render time.
A good test is a sampling of frames throughout your scene. The sampling should include a mixture of quick to render (less complex) and longer to render (more complex) frames. Sampling is important because an average frame render time is used when calculating core hours, and core hours are needed to determine your project costs. Limiting your testing to the quickest and easiest frames would result in a lower average frame render time, lower core hours, lower costs and most likely a vastly inaccurate estimate. The good news is we offer Free Unlimited Testing. You can run as many tests as needed for any project, or the same project. We also provide support to help you through every step. To run a good test, please use our Free Testing.
Monitor your job - It's your responsibility
It's your responsibility to monitor your render projects. Since you are the creator of your project, you know more about your project than we ever could (correct output, resolution settings, layers, camera angles, etc.) You will be the one launching your project and determining your settings, and therefore you must monitor your project. If your project is not rendering as you expected it to, Support will likely not recognize visual discrepancies. Only you will know how your final output should look, or what project settings are. In fact, we don’t even access your scene files unless you open a ticket with an issue and request assistance. If you fail to monitor your job and have made a mistake on your project files, you will be responsible for the time used on our servers (render credits used).
We do not offer refunds on any prepaid render credit packages. Please see our Refunds page for detailed information. We do not offer refunds on any unused render credits within a package. We do not offer refunds for mistakes made by the customer (incorrect scene settings, resolution, wrong frames run, etc.), so please monitor your renders. We do not offer any partial refunds or retroactively adjust any student accounts should they have rendered prior to getting set up as a qualified student.
We will offer refunds through a render credit adjustment should you encounter an issue with your render job that originates on our end. Should you encounter any problems, you can pause your job if it has not completed, and open a support ticket right away by emailing email@example.com
Other Common Questions:
The links below address some of the most common render and set up questions by those new to Render Rocket, distributed rendering or rendering outside of their own system:
- Getting Started with Render Rocket
- Batching for better efficiency and render times
- Final Gather Maps
- Managing your FTP
- Advanced Features: Strip Rendering, Region Rendering
- To Upload or Not Upload
- Dark Frames with Vray - 3DS Max, Maya
- Why do my frames fail with a custom frame range?
Not finding what you are looking for here? Try our searchable Help Resources or contact our support team for more information. You can always email firstname.lastname@example.org for technical questions. Don't hesitate to contact us - we are here to help you get your renders done and meet your deadlines.