The support staff is here to help you;
HOWEVER, it's YOUR responsibility to monitor any render jobs you have running.
You have full control over your render job. You can pause, and then re-queue, or even kill any of your running render jobs. If you notice your job is "stuck", it is your responsibility to adjust it accordingly. We will do our best to locate any potential problems and notify you, however it is not our responsibility to watch out for errors.
Not finding what you are looking for here? Try our searchable Help Resources or contact our support team for more information. You can always email firstname.lastname@example.org for technical questions. Don't hesitate to contact us - we are here to help you get your renders done and meet your deadlines.