"Failed to Launch" Status (Custom frame range)

If you get a "Failed to Launch" Status when submitting your render, check whether or not you have used the "Custom Frame Range" option.

Most likely you have selected a custom frame range, submitted your job, then were surprised with a "Failed to Launch" status. The simply because the frame range was set incorrectly:

  • 1,5,18,200

The correct way is to select your frames with no commas:

  • 1 5 18 200

Just re-submit the job again with the correct formatting and you should be all set!



Not finding what you are looking for here? Try our searchable Help Resources or contact our support team for more information.  You can always email for technical questions or your account management team at for everything else!  Don't hesitate to contact us - we are here to help you get your renders done and meet your deadlines.


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