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Why hasn't my render started?

There are two types of methods when launching a new render: Standard & Economy.

Standard Method

If you are using the Standard method, then your job is submitted to the farm immediately and placed in a "queue" status. In normal circumstances your render will begin to start after just a few minutes.

On rare occasions it may take slightly longer.  Que times depend on how busy the farm is at the time of your of render job submission and / or how long those frames submitted prior to yours, take to render.

If you see your job in a "queue" status it's simply waiting for its turn to render.  If you do NOT see your job on the Dashboard or Render History page, or if you see "Failed To Launch" status, then you need to contact support.  support@renderrocket.com

Please include your account name, render job (project) name, and a description of your technical issue.

Economy Method

Economy gives you a great discount in exchange for a lower render job priority. Lower render job priority means that other render jobs that were submitted as Standard will render before yours. Your Economy job will pick up servers when they are free and no other render jobs are waiting in the queue.  We only suggest using this Economy if you do not have a tight deadline looming.

 

 

Not finding what you are looking for here? Try our searchable Help Resources or contact our support team for more information.  You can always email support@renderrocket.com for technical questions or your account management team at sales@renderrocket.com for everything else!  Don't hesitate to contact us - we are here to help you get your renders done and meet your deadlines.

 

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