When & how to contact your support team

Hours and Information

The technical support team is available free of charge for all new and existing customers by either email tickets (preferred method) or phone call.  When logged into your account, please note the blue SUPPORT button, in the lower-right corner of your screen.

Please see below for the support hours for all customers:

Monday - Friday 6 am - 7 pm PST
Phone: 855-778-7288 (press 4 for Artist Care/Technical Support)

Please utilize the Support Center for all questions before contacting support. 90% of questions can be answered here. If you can not find the answer you're looking for, please contact us directly.



Not finding what you are looking for here? Try our searchable Help Resources or contact our support team for more information.  You can always email for technical questions or your account management team at for everything else!  Don't hesitate to contact us - we are here to help you get your renders done and meet your deadlines.


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