The support staff is here to help you, HOWEVER, it's YOUR responsibility to monitor any render you may have running.
You have full control over the render to pause, re-queue, or even kill the running job. If you notice your job is "stuck", it is your responsibility to adjust it accordingly. All the while we will do our best to locate any potential problems and notify you. But it is not our responsibility to watch out for these, we simply try our best to help.
Not finding what you are looking for here? Try our searchable Help Resources or contact our support team for more information. You can always email firstname.lastname@example.org for technical questions or your account management team at email@example.com for everything else! Don't hesitate to contact us - we are here to help you get your renders done and meet your deadlines.