Render Rocket's goal is to provide you and your company the best customer and technical support available.

We strive to respond to all inquires within an hour or less during our business hours of 8 am to 10 pm US Pacific time. We will always be courteous, professional and give you the most accurate response possible. If we do not know the answer we will do everything in our power to find the answer for you.

Our team consists of industry professionals with many years of hands on experience dealing with 3D pipelines and work flows, the applications, tools and IT infrastructure used throughout our industry. Rest assured that when you call, email or chat with our team, you have an extensively trained professional that understands the sense of urgency your project requires and the technically complex issues surrounding our industry. While no one can ever know everything we believe that with our combined knowledge (and yours) we can get the job done and resolve your issues in the most reasonable time possible. We love hearing your feedback and take every step to make your rendering time us simple and painless.

Feel free to use this thread for any suggestions regarding our support.

Thanks for choosing Render Rocket!

The Render Rocket Support Team

Contact information:

Hours:

8am - 10pm PST | Weekdays

9am - 7pm   PST| Weekends and Holidays

Please contact us at support@renderrocket.com and provide your accountname, issue, and contact email and phone#.

You may also call us at 310.984.6877 x2 and speak to one of our technicians or leave a message for us.  Please again provide your accountname, issue, and contact email and phone#.

You can also click the "Ask Us" tab located near the bottom right side of your screen from anywhere inside Mission Control to start a support ticket or chat with a live Support Agent when available.